We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
This accessibility statement applies to https://www.cdos.org.uk.
This website is run by Durham County Council.
How accessible this website is
We know some parts of this website aren’t fully accessible.
Feedback and contact information
If you have any accessibility problems or feedback, please email us at webadmin@durham.gov.uk.
If you need to contact us about any other issues, please use our contact us page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Disproportionate burden
Online payments
This is provided by a third party supplier where we do not have full control to make changes. It is expected that this system will be accessible by September 2024 following fixes being undertaken by the third party or contract renewal.
- images: some images do not have an alt tag, failing success criterion 1.1.1
- tables: heading elements are not declared and role=presentation is not used, failing success criterion 1.3.1
- IDs: aria-described by attributes do not point to IDs of elements in the same document, failing success criterion 1.3.1
- stylesheets: absolute positioning fails success criterion 1.3.2
- background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
- contrast ratio: some controls do not have a 3:1 contrast ratio which fails success criterion 1.4.11
- document titles: some documents have no title failing success criterion 2.4.2
- page titles: pages titles are not unique, failing success criterion 2.4.2
- navigation: the system does not have information about its general layout failing success criterion 2.4.5
- outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7
- page language: this is not declared, failing success criterion 3.1.1
- IDs: some pages has duplicate IDs which cause problems in screen readers, failing success criterion 4.1.1
- attributes: some attributes do not have spaces between them, failing success criterion 4.1.1
- forms: some have blank labels or titles, which fails success criterion 4.1.2
- images: some alt text contains placeholder text, failing success criteria 1.1.1 and 1.2.1
- colours: some body or element colours are set, but not all of them, failing success criteria 1.4.3, 1.4.6 and 1.4.8
- elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2
Preparation of this statement
This statement was prepared on 8 April 2021. It was last reviewed on 6 September 2022.
We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.
Page content is manually checked every time it is updated.